We strive to ensure that ordering your favorite Unhooked items is always possible, 24/7. Occasionally, our delivery services may experience higher demand, leading to slight delays in delivery compared to our usual standards.

Orders will typically be dispatched within 1-3 working days.

• National shipments: 3-5 working days (Netherlands & Belgium)
• European shipments: 4-7 working days
• International shipments: 5-8 working days

How will my order be delivered?
We ship all our packages via PostNL and DHL. You'll always receive a Track & Trace link via email to track your order or here. Currently, we only offer the option of 'Home Delivery,' but rest assured, we also inquire with your neighbors if they can accept the package on your behalf if you're not available.

In addition to delivery, we recognize that returns may encounter delays due to high demand with delivery carriers. We are committed to promptly processing all returns!

You can initiate returns on our returns page. Please note, there is a €6.90 fee for return shipments, which will be deducted from your refunded purchase amount.

At Unhooked, sustainability is at the core of everything we do. Here's how we're committed to reducing our environmental impact and promoting a greener future:

• Partnering with Stanley and Stella: We proudly source our products from Stanley and Stella, a renowned sustainable producer known for their environmentally conscious approach. This partnership is a cornerstone of our commitment to offering eco-friendly fashion.
• Continuous Improvement: We recognize that sustainability is a journey, not a destination. We are constantly learning, growing, and evolving, seeking new ways to reduce our carbon footprint and improve our environmental stewardship.
• Innovative Practices: We are dedicated to exploring and implementing innovative practices that minimize waste, conserve resources, and promote sustainability throughout our supply chain.
• Transparent Communication: We believe in transparent communication with our customers about our sustainability efforts, challenges, and goals. We are committed to keeping you informed every step of the way.
• Empowering Choices: By choosing Unhooked, you're not just choosing fashion; you're choosing a future where fashion and nature live in harmony. Together, let's make every choice count for our planet.

Join us at Unhooked as we forge a path towards a more sustainable fashion industry. Each garment we create is a testament to our belief that what we wear can change the world.

• How long does it take for my payment to be processed?
  Once you complete your payment, it typically takes 1-2 business days for the transaction to be processed. However, please note that this timeframe may vary depending on your chosen payment method and your bank's processing times.
• When will I receive my order confirmation and invoice?
  You will receive an order confirmation via email immediately after placing your order. This email will also include your invoice for your reference. If you don't receive these emails within a few hours of placing your order, please check your spam or junk folder, as they may have been filtered there.
• What should I do if I encounter issues with payment processing?
  If you encounter any issues during the payment process, such as declined transactions or error messages, we recommend double-checking the payment details entered and ensuring that your payment method is valid and has sufficient funds. If the issue persists, please contact our customer support team for further assistance. We'll be happy to help resolve any payment-related issues promptly.
• Can I modify or cancel my order after payment?
  Once your order has been placed and payment has been processed, it may not be possible to modify or cancel it. However, if you need to make any changes or cancel your order, please contact us as soon as possible, and we'll do our best to accommodate your request. Please note that orders that have already been dispatched cannot be canceled or modified.
• What currency are your prices listed in?
  All prices displayed on our website are listed in Euros (€), unless otherwise specified. If you're viewing our website from a different country, please note that currency conversion rates may apply, and your bank may charge additional fees for international transactions.

How do I create an account?
Creating an account with Unhooked is simple. Just click on the "Sign In" or "Create Account" button located at the top right corner of our website. You'll be prompted to provide some basic information such as your name, email address, and a password of your choice. Once you've filled out the required fields, click "Submit" to create your account.

What are the benefits of creating an account?
By creating an account with Unhooked, you'll enjoy several benefits, including:

• Faster checkout: Your billing and shipping information will be securely saved, making future purchases quick and easy.
• Order tracking: You can easily track the status of your orders and view your order history.
• Exclusive offers: As a registered member, you'll receive updates on special promotions, discounts, and new arrivals.
• Wishlist: You can save items to your wishlist for easy access and future purchase.

How do I log in to my account?
To log in to your Unhooked account, simply click on the "Login" button located at the top right corner of our website. Enter your email address and password associated with your account, then click "Sign In." You'll be securely logged in to your account, where you can access all your account information and settings.

Can I change my account information?
Yes, you can easily update your account information at any time. Simply log in to your account, go to the "Account Settings" or "Profile" section, and you'll be able to edit your personal information, shipping address, payment methods, and more.

What should I do if I forget my password?
If you forget your password, don't worry! You can easily reset it by clicking on the "Forgot Password" link on the login page. Enter your email address associated with your account, and we'll send you a link to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

Is my account information secure?
Yes, we take the security of your account information very seriously. Our website is protected with the latest SSL encryption technology to ensure that your personal and payment information is securely transmitted and stored. Additionally, we never share your account details with third parties without your consent.

If your question isn't answered here, you can always contact customer service via email using our contact page. You'll receive a response within 3 business days (excluding weekends).